If you received a message informing you that your auto payment will fail to process on the 10th, that means we have detected a low balance in your linked bank account. Here are some steps you can take to ensure that your payment goes through:
Check your bank account balance to make sure that you recognize all charges. If you see something that looks suspicious, contact your bank immediately.
If you have another bank account (such as a savings account), transfer funds into your linked account to cover the balance.
If you have checked your bank account and your funds seem sufficient, please email customer service at firstname.lastname@example.org so we can investigate and resolve the issue.
If you do not have sufficient funds in your account by the 10th, we will not be able to process your payment. If you are experiencing financial hardship and cannot make your payment on time, please email customer service at email@example.com so we can go over your options. It is Grow Credit’s mission to help our customers build a strong credit score, so we’re here to help.