There are several reasons that your charges may be declined:

  1. You may be using your Grow card with a third-party processing system, such as Apple Pay, Google Pay, or Roku. Please make sure that your Grow card is being charged directly from the subscription provider’s billing page. You can read more about this issue here.

  2. You may be attempting to use your Grow card for an unauthorized purchase, such as food delivery or retail goods. The Grow card can only be used to pay for monthly subscription services. You can read more about this issue here.

  3. You may have already paid that subscription provider for another service that month. In order to ensure that the Grow card is only being used for subscription services, we allow one charge per month per subscription provider.

  4. Your card may have been suspended due to a missed payment or insufficient funds in your bank account.

  5. You may have exceeded your monthly transaction limit.

If none of the above seems to be a likely source of the issue, please reach out to our customer service team by either emailing or by using the chat box on the bottom right hand corner of your screen.

Did this answer your question?