There are several reasons that a charge may be declined:
You may be using your Grow card with a third-party processing system, such as Apple Pay, Google Pay, or Roku. Please make sure that your Grow card is being charged directly from the subscription provider’s billing page. You can read more about this issue here.
You may be attempting to use your Grow card for an unauthorized purchase, such as food delivery or retail goods. The Grow card is designed to be used for monthly subscription services. You can read more about this issue here.
You may have already paid that subscription provider for another service this month. In order to ensure that the Grow card is only being used for subscription services, we allow one charge per month per subscription provider.
Your subscription may not be active yet. Some premium subscriptions can only be activated once Grow Credit has received your first successful statement payment. Please be aware that, depending on your bank, a payment may take up to 5 business days to process.
You may have missed a payment. If we detect that a payment is past due, we will automatically suspend the account until the balance is paid. Your card will be automatically reinstated once your payment clears. You can make your payment with a debit card, your linked bank account, or PayPal. PayPal is currently only an option after your due date.
You may be trying to pay for an unsupported subscription. Grow Credit is designed to support certain subscriptions, and although we strive to add more to our platform regularly, there are some that we currently do not support. If you are trying to add a subscription that we don’t currently offer, please suggest it by clicking the “Make Request” button at the bottom of the “Add Subscriptions” page of the app.
The cost of the subscription exceeds your available credit. If you are trying to charge a subscription to your account that would put your balance above your current monthly spending limit, the transaction will be declined. Check out our Help Center article “How can I increase my Grow Credit monthly spending limit?” to learn more.
If none of the above seems to be a likely source of the issue, please contact customer support by clicking on the icon on the bottom right-hand corner of this page to chat, emailing us at firstname.lastname@example.org, or by calling our phone support line at 1 (888) 244-5886.